Contents

The Five Main iContact Tabs

• Home Tab
• Contacts Tab
• Email Tab
• Social Tab
• Reports Tab

Usual iContact Feature

• Add Contacts Feature
• Autoresponders Feature
• Browse Contacts Feature
• iContact Email Marketing Software Tutorials
• iContact Help / Knowledge Base
• Last Message Feature
• Lists Feature
• Messages Feature
• Pending Messages Feature
• RSS In Feeds Feature
• Search Contacts Feature
• Segments Feature
• Sent Messages Feature
• Sign-up Forms Feature
• Surveys Feature
• Tracking Dashboard Feature
• Your iContact Image Library

Usual iContact How-To

• Adding Contacts To Your Lists
• Arrange Your Contacts Alphabetically Or Chronologically
• Changing The "From Name" And The "From Email Address"
• Changing Your iContact Username
• Creating A List
• Creating A Perfect Autoresponder
• Email Address Associated With Your iContact Account
• I Forgot My iContact Username And / Or Password
• Integrate Your Social Media Accounts With Your iContact
• View Your Contacts History

Workarounds

• Removing The Underline From Your Hyperlinks

Others

• Disclaimer
• Privacy Policy For iContact Tutorials

The Home Tab

This is the first page that you will see the moment you login to your iContact account. The system will also take you to this page when you click on the "Home" tab.

00. This brings you to a registration page if you want to take advantage of the official webinars offered by iContact.
01. Notifications such as error messages, billing reminders, and so on are normally displayed on this part.
02. This portion shows you the summary of the last email message that you sent to your recipients.
03. This portion shows a summary of your lists.
04. This is the part where you will see the contents that you posted on your Facebook account or Facebook Fan Page.
05. Yet another portion that shows you what you just posted on your twitter.
06. If you just posted something on your LinkedIn using iContact, you should see a summary here.
07. From time to time, iContact may have some surprises for their subscribers. You should see what's new or some latest iContact news from here.
08. This is the "Account Health" portion, which should display the information about the number of your Messages Sent, the current available capacity of your "Image Library" and your "Subscriber Count". The "upgrade your account" button shown here is handy should you need to upgrade / downgrade your iContact subscription.
09. This is the part where you can access iContact's video tutorials, help system, a link to take you to iContact's Tools and Support page, and a downloadable guide (in PDF format) for starters.
10. Some promotions may be available on this portion from time to time.
11. This portion gives you a link to learn more information about iContact's "Refer-A-Friend Program".




iContact "Home" tab should show you the latest summary of what is going on with your iContact account. Nothing more, nothing less.

I Forgot My iContact Username And / Or Password

Nothing can be more frustrating other than forgetting a username and / or password that you may have been using for a number of years. Add the fact that you are quite excited and in extreme hurry to send out some email messages / newsletters to your contacts. Although resetting forgotten password in iContact is really straightforward, this is not an assurance that nothing can go wrong. Read along to find out how this works so you will know how to resolve scenarios such as this.


The perfect scenario that you should encounter when resetting your iContact account's password goes this way:
00. You typed in the web address / URL http://www.icontact.com/ on your internet browser's address bar, then your internet browser then takes you to iContact's main website.
01. Click on the "Log In" on the upper right corner of your iContact's website. This should take you to a page where you can type in your username and password.



Now this is how the actual login page of iContact look like at time of this writing.
01. You just need to click on the link that says "Forgot your password?" so you will be taken to the "Lost Password" screen.



Once you see iContact's "Lost Password" screen, everything should be just as simple as:
01. Typing your iContact username on the field that says "Username".
02. Then clicking on the "Send Reset Instructions" button.



If all goes fine, a "Success" page will be shown (like the one shown below).



Then it will just be a matter of checking the email address associated with your iContact account, and clicking on the password reset link sent by iContact.



The password reset link would then take you to a page that would most likely look like this screenshot below, and from here you can just:
01. Type in the new password of your choice.
02. Re-type this new password that you have selected to be sure everything was encoded correctly.
03. Click on the "Save Your New Password" button, and you should be able to login to your iContact account with ease.



Life is so simple in a perfect world scenario. Unfortunately, a perfect scenario doesn't always happen - not in email marketing. Here are the things that can go wrong if you are trying to reset your iContact password:

• You forgot your iContact username but you still know the email address associated with your account.
• You forgot your iContact username and the email address associated with your account.
• You forgot the email address associated with your account but you still know your username.
• You cannot locate where the password reset instructions was sent, not even in your spam or trash folders.
• You are unable to locate the password reset email sent by iContact.
• Other loading issues mainly caused by your internet browser or operating system.

These are the possible solutions / path that you may take depending on the above-mentioned issues:
You forgot your iContact username but you still know the email address associated with your account.
-This is the easiest to resolve among the issues mentioned above. You just need to contact the iContact Technical Support department (call them, chat with them or email them) and tell them that you forgot your username, and that you would like them to send this username to the email address associated with your iContact account. An iContact Technical Support Representative should be able to send your forgotten username (along with some instructions on how you can reset your password) to the email address associated with your account. Please take note that an iContact Technical Support Representative will NEVER (even if you shout or curse them over the phone) send your username to any other email address other than the one associated with your iContact account, this is to protect your account and iContact as a whole. Besides, they are legally bound to the email address associated with your account.

You forgot your iContact username and the email address associated with your account. or You forgot the email address associated with your account but you still know your username.
-This can be a dead end. If you don't have a way to gain access to the email address associated with your iContact account anymore, then you need to secure some sort of court order that will tell iContact to change the email address associated with your account. Without this court order, you may want to create a new iContact account and say goodbye to the old one.
On the other hand, if you can still recall the email address that is associated with your iContact account but cannot gain access to it. You may want to coordinate with the I.T./email personnel in charge of the email domain to see if they can reinstate the email address so you can your iContact account.

Please check "The Email Address Associated With Your iContact Account" if you don't know how / where to find the email address associated with your iContact account.

You are unable to locate the password reset email sent by iContact.
-So you have checked your inbox, and folders such as spam and junk and no password reset email is present. There can be three major possibilities for this to happen:
1. Your IP address is on a blacklist. Thus, may or may be unable to receive email messages coming from a number of senders. Please check our guide on how to check if your IP address is on a blacklist.
2. Your email address administrator has implemented some policies like blocking any email messages coming from an email marketing company such as iContact. For this, you need to coordinate with your email administrator and have them whitelist iContact's sending domain which is "icpbounce.com". This "icpbounce.com" is a group of IP addresses used by iContact to send your email messages / newsletters to your contacts / recipients.
3. The email client that you are using may have been set up to forward received messages to another email address. This can be weird but there are people who tends to forget that they have configured their email client to do this.

Other loading issues mainly caused by your internet browser or operating system.
-Depending on what is really going on, the solution for this would vary from just clearing your internet browser cache to even re-installing your operating system worse comes to worst.

The Email Address Associated With Your iContact Account

The email address associated with your iContact account is the one that receive notifications whenever a change occur in your iContact account. Receipts may be also sent to this email address upon request from an iContact Technical Support representative. Examples are:

1. Billing notifications, and receipts.
2. Contact is added or removed to one of your lists.
3. Password reset.
4. Other features that may require notifications.


Take Note:
Losing access to this email address can give you a lot of frustration as all requests that need account modification must all be sent from this email address.


Where Do You Find The Email Address Associated With Your Account?
Finding and changing the email address associated with your iContact account is really straightforward. Please check on the steps below for your reference:

01. Click on the "Home" tab of your iContact account.
02. Click on the "small arrow pointing downwards" icon on the right part where your name appears to reveal the drop-down menu.
03. Click on the "Contact Information" option.

Clicking on the "Contact Information" as directed above should bring you to your "My Contact Information" page.
Whatever email address you show on this page will be the email address associated with your iContact account.

01. This part should show the email address associated with your iContact account.

Furthermore, you may change this email address at any time. Your current password is needed if you want to change this email address. Notice the blank field that says "Please Enter Your Current Password If Changing Email Address" just above the "Save" button.